Important notice We are not lawyers or migration agents. We help you find them.
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This platform provides information and peer support. We are not a law firm, not registered migration agents (MARA), and not a health provider. We don't replace professional legal, migration, or medical advice; we help you find it.

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Contacts verified on 21 August 2026.

Your data

Privacy

The essentials

  • We don't use tracking cookies or sell data to anyone. There are no user accounts or passwords on this site.
  • You never need to give your real name to use anything on this site, including the chat.

The assistant / chat

  • The guided options (the buttons) send nothing to any external server: the response comes from a fixed list on our own server.
  • If you type a question in the free-text field and the site has AI mode enabled, that message is sent to the AI provider (Anthropic/Claude) solely to generate a reply. We do not save those messages to any file or database after responding.
  • That provider is a US company, so your message may be processed outside Australia. Even though we do not store it, the provider may keep it: under its terms it automatically deletes what it receives within 30 days, unless it needs to keep it longer to enforce its usage policy or to comply with the law. If you would rather it did not leave this site, use the guided buttons.
  • The "Share on WhatsApp" link in the footer opens WhatsApp (owned by Meta, a US company) with a fixed sentence and the page address, and nothing about you. FarOz does not store or count that click; whatever you send afterwards stays in the chat you choose and is governed by WhatsApp's terms.
  • Never type passport numbers, Medicare numbers, or visa numbers into the chat.

Sharing your story

  • If you submit your story, it's stored in a private queue reviewed only by this project's team, not a public system.
  • Nothing is ever published without us separately confirming your explicit consent.
  • The email field on that form is required and exists only so we can ask you for that consent: without it we would have no way to contact you to ask, so we do not accept stories without an email. We don't use it for anything else, don't add it to any mailing list, and don't share it with anyone.
  • If your story isn't published, it's automatically deleted from that queue after 90 days, along with the email.

Usage statistics

  • If this site has statistics enabled, we only count aggregate daily totals (e.g. "the resources page was viewed 40 times on Tuesday"). We do not store your IP address, do not identify individual visits, and there is no cookie involved.

The "Exit" button

  • The "Exit" button at the top, next to the notice, immediately takes you to Google and replaces the current page in your browser history, so the Back button won't return to this site.
  • It's a help, not a total guarantee: it doesn't erase earlier visits from your history and won't protect you if monitoring software is already installed on your device. If you're worried about your safety, consider using a different device or your browser's private/incognito window.

"My journey"

  • If you use the assistant, generate a letter, or visit the mental health page, we keep a small record of those steps - but only in your own browser (localStorage), never on a server.
  • You can see that record on My journey and clear it whenever you want. If you clear your browser data, or use a different device, that record won't exist there.

The case organiser

  • Nothing is stored on the server until you agree to it. The organiser asks before it saves anything for the first time. If you say no, no record of you is created - not an empty one, not a "pending" one, none at all.
  • By default your case does not leave your phone. The organiser keeps it in the browser itself. If you want, you can also ask for a copy on our server: it is a separate button and you have to agree to it first.
  • If you agree to that copy, what is stored is what you have written in your case: the events in the timeline, the documents, the contacts and the deadlines, with their dates and your notes. It is the same content you already see on the page, as it is.
  • We do not ask who you are. No email, no name, no password. Your case is identified by a random number your browser keeps in a signed cookie. We do not know, and cannot know, whose case is whose.
  • Never write your passport number, visa number, Medicare number or address there. The organiser does not ask for them and does not need them to be useful to you.
  • If you lose that cookie, you lose the case. If you clear your browser data, use another device, or browse privately, there is no way to get it back: we have no email address to send you a link to, because we never asked for one. That is the price of not knowing who you are, and we would rather tell you now than when the screen turns up empty.
  • You can delete all of it whenever you want, from the organiser itself. Your case, your notes and the record that you agreed all go at once, with no copy kept. There is no separate file and no wastebasket.

Encouragement messages by email

  • This is the one exception on the site to "everything stays in your browser": to send you an email, we need to store your email address on our server, along with the frequency you chose (daily or weekly).
  • The emails are sent on our behalf by Resend (a US company), so your address passes through its servers each time a message goes out.
  • That email is used only to send you those messages. It's never shared, sold, or combined with any other information on the site.
  • You can unsubscribe any time from the link included in every email, no need to ask us or explain why.

Contact about your data

If you'd like us to delete a story you submitted, or have questions about your data, write to mw191226@gmail.com.